PhoneSmith · 130 Stanford Road, Luton, LU2 0QA · info@phonesmithrepairs.co.uk · 07861 792759 · Last updated: October 2026

This Privacy Policy explains how PhoneSmith, a trading name of Ifonezone Ltd (“we”, “us”, “our”), collects, uses and protects your personal information when you use our website or our repair services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect the following information when you place an order, book a repair, or contact us:

• Your name, email address, phone number and postal address.
• Details of the device you want repaired and the service selected.
• Payment information, which is processed securely by our payment provider. We do not store your full card details on our website.
• Basic technical data such as your IP address and browser type, collected automatically to help the website function.

How we use your information

• To process your booking, carry out your repair and take payment.
• To contact you about your order, arrange a visit or return your device.
• To respond to enquiries and provide customer support.
• To meet our legal and accounting obligations.
• With your consent, to send you offers or updates. You can opt out at any time.

Sharing your information

We do not sell your personal data. We only share it with trusted parties who help us run our business, such as our payment processor and delivery/courier services, and only as far as needed to complete your order. We may also disclose information where required by law.

How long we keep it

We keep your personal information only for as long as necessary to provide our services and to meet legal, tax and accounting requirements, after which it is securely deleted.

Your rights

You have the right to access the personal data we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To make a request, contact us at info@phonesmithrepairs.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to help it work properly, remember items in your basket, and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work correctly if you do.

Contact

If you have any questions about this Privacy Policy, contact us at info@phonesmithrepairs.co.uk or 07861 792759.