Clear Answers
Frequently Asked Questions
Everything you need to know about warranty, billing transparency, and security.
Genuine OEM screens are sourced from manufacturer supplies and preserve identical colors, peak brightness, and TrueTone functionality. OLED/Premium represents supreme aftermarket panels offering matching deep contrast and fast touch speeds. LCD/Standard represents budget-friendly panels, which are fully reliable but may reflect slightly cooler color tones.
Yes. If the screen display experiences touchscreen dead-zones, touch glitches, or color lines without any physical impact/shatters, we will replace it free of charge anywhere in our coverage sector. Water ingress or drops voids the warranty.
If our diagnostic engineers inspect your device (onsite or in the cleanroom) and conclude that the motherboard or water damage makes it unfixable, you owe nothing. We do not charge call-out fees or mailing fees for unrepairable devices.
We utilize Royal Mail special delivery. Your shipment is fully tracked and insured for up to £500. We also process and repair inside static-safe environments within 24 hours of arrival.
Never. Our technicians do not require your passcode unless we are specifically running color digitizer tests, and we strongly recommend backing up your data beforehand. Your private credentials are fully protected under privacy policies.
We accept payments secure online during scheduling, or in-person/on-delivery via Chip & Pin or Apple Pay once you have fully inspected and approved the repair.