PhoneSmith · 130 Stanford Road, Luton, LU2 0QA · info@phonesmithrepairs.co.uk · 07861 792759 · Last updated: October 2026

Our warranty

All repairs carried out by PhoneSmith come with a 12-month warranty on the parts we replace and the workmanship involved. If a part we fitted develops a fault within 12 months under normal use, we will repair or replace it free of charge.

What the warranty does not cover

The warranty does not cover:

• Physical damage (drops, cracks, bending, pressure damage).
• Water or liquid damage of any kind.
• Faults caused by misuse, accidental damage, or further repairs carried out by anyone else after our repair.
• Pre-existing faults unrelated to the repair we carried out.
• Normal wear and tear.

Any sign of physical, water or liquid damage after our repair will void the warranty on the affected part.

If a repair cannot be done

If we assess your device and cannot complete the repair, there is no charge. If you have already paid, you will receive a full refund for that repair.

Returns and refunds

Because our service is a repair rather than a physical product, standard “change of mind” returns do not usually apply once a repair has been completed. However:

• If a repair is faulty or not carried out correctly, let us know and we will put it right under warranty, or refund you where we cannot.
• If we are unable to complete a booked repair, you will not be charged, or will be refunded.
• Your statutory rights under UK consumer law are not affected.

Mail-in devices

For mail-in repairs, please pack your device securely (no original box or accessories) and include your order number inside the parcel. We cannot be held responsible for damage caused in transit to us due to inadequate packaging. Returned devices are sent back by tracked delivery.

How to claim

To make a warranty claim or discuss a return, contact us at info@phonesmithrepairs.co.uk or 07861 792759 with your order number and a description of the issue.